Marketplace National
HealthCare.gov Help Center Official Marketplace help involving applications, eligibility, enrollment, and plan questions.
Why Lily included it: The official federal starting point for Marketplace support.
View Support Resource Medicare Counseling State / Local
State Health Insurance Assistance Programs (SHIP) Free, unbiased Medicare counseling through state and local programs.
Why Lily included it: A trusted source for one-on-one Medicare counseling.
View Support Resource Medicare National
Medicare.gov and 1-800-MEDICARE Official Medicare information, plan tools, coverage guidance, and telephone support.
Why Lily included it: The authoritative federal source for Medicare rules and options.
View Support Resource Medicaid State / National
Medicaid State Contacts Official directory for state Medicaid agencies and program information.
Why Lily included it: Medicaid is administered by states, so the correct state agency matters.
View Support Resource Children’s Coverage State / National
CHIP State Offices Official information about Medicaid and CHIP coverage for children and teens.
Why Lily included it: A key starting point for affordable children’s coverage.
View Support Resource Insurance Regulation State
State Departments of Insurance State insurance regulators provide consumer information, complaint pathways, and licensing resources.
Why Lily included it: Useful for unresolved carrier issues and state-specific protections.
View Support Resource Consumer Assistance State / Federal
Consumer Assistance Programs (CAPs) Programs that may help consumers understand coverage, file complaints, and navigate appeals.
Why Lily included it: A practical public support channel for difficult insurance issues.
View Support Resource Social Security National
Social Security Administration Official help involving retirement, disability, survivor benefits, and Medicare enrollment.
Why Lily included it: The authoritative source for Social Security and disability questions.
View Support Resource Consumer Education National
NAIC Consumer Resources Insurance education, complaint guidance, and regulator information.
Why Lily included it: A useful insurance-literacy and regulator-navigation resource.
View Support Resource Aging Services Local
Area Agencies on Aging Local aging organizations may provide counseling, transportation, meals, caregiver support, and referrals.
Why Lily included it: A strong local starting point for older-adult services.
View Support Resource Counseling California
Health Insurance Counseling and Advocacy Program (HICAP) Free Medicare counseling and advocacy for California residents.
Why Lily included it: Preserves the California-specific resource listed on the current page.
View Support Resource Local Finder National
Eldercare Locator Connects older adults and caregivers with local aging organizations.
Why Lily included it: Helps visitors find the right local agency.
View Support Resource Community Health Local Finder
Community Health Centers and Clinics Federally supported health centers provide medical services in communities nationwide.
Why Lily included it: A practical source for accessible community-based care.
View Support Resource Patient Advocacy National
Patient Advocacy Organizations Patient advocates may help with care access, communication, billing, and insurance challenges.
Why Lily included it: Useful when a medical or insurance issue feels difficult to navigate alone.
View Support Resource Patient Advocacy National
National Patient Advocate Foundation Policy advocacy and patient-focused work addressing affordable access to quality healthcare.
Why Lily included it: A major national patient-advocacy resource.
View Support Resource Legal Assistance Local Finder
Community Legal Aid Organizations Civil legal-aid organizations may assist qualifying people with benefits, housing, consumer, and healthcare-related issues.
Why Lily included it: A legal-support starting point when insurance problems overlap with civil legal needs.
View Support Resource Insurance Professional Professional
Licensed Insurance Agents Licensed agents may explain coverage options, enrollment, policy features, and carrier processes.
Why Lily included it: Lily’s core role is helping consumers understand insurance choices.
View Support Resource Financial Planning Professional
Certified Financial Planners Financial planners may help integrate insurance, retirement, income, savings, and broader goals.
Why Lily included it: Insurance decisions can affect the larger financial picture.
View Support Resource Employer Benefits Professional
Employer-Sponsored Benefits Counselors Employer benefits teams can explain workplace coverage and plan administration.
Why Lily included it: Often the correct first contact for employer-sponsored plans.
View Support Resource Banking Professional
Bank and Credit Union Insurance Specialists Some financial institutions offer specialists who discuss insurance or protection products.
Why Lily included it: Preserves the professional-support option listed on the current page.
View Support Resource Tax Professional Professional
CPAs With Insurance Expertise Tax professionals may help explain how insurance, retirement, business, and tax considerations interact.
Why Lily included it: Useful when a coverage decision has tax or business implications.
View Support Resource Legal Professional Professional
Estate-Planning Attorneys Estate-planning attorneys may advise on life insurance, beneficiaries, ownership, trusts, and estate goals.
Why Lily included it: Life insurance can be part of a broader estate-planning strategy.
View Support Resource Comparison Tools Online
Online Insurance Comparison Tools Comparison tools can help consumers review plan features, costs, and availability.
Why Lily included it: Useful for initial research when paired with official plan documents.
View Support Resource Plan Finder National
HealthCare.gov Plan Finder Official Marketplace plan comparison and enrollment tools.
Why Lily included it: The official destination for Marketplace plan shopping.
View Support Resource State Tools State
State Insurance Department Websites State regulator websites provide licensing, complaint, consumer-alert, and insurance information.
Why Lily included it: Important for state-specific protection and oversight.
View Support Resource Eligibility State / National
Medicaid and CHIP Eligibility Tools Official eligibility and application resources for Medicaid and children’s coverage.
Why Lily included it: Helps families identify the correct public-coverage pathway.
View Support Resource Carrier Support Carrier Specific
Carrier Customer-Service Portals Carrier portals may provide claims, billing, ID-card, provider, and policy support.
Why Lily included it: Many plan-specific issues must be handled directly by the carrier.
View Support Resource Education Online
Online Webinars and Educational Events Educational events can help consumers understand coverage, enrollment, and current topics.
Why Lily included it: Preserves the educational-event option listed on the current page.
View Support Resource Call Center National
Marketplace Call Center Telephone support for HealthCare.gov applications and enrollment.
Why Lily included it: The official call-center pathway for Marketplace support.
View Support Resource Counseling Hotline Local
SHIP Local Counseling Hotlines State and local Medicare counseling contacts.
Why Lily included it: Provides free Medicare counseling close to home.
View Support Resource Counseling Hotline California
HICAP Helpline California Medicare counseling and advocacy support.
Why Lily included it: Preserves the California helpline listed on the current page.
View Support Resource Customer Service State
Medicaid and CHIP Customer Service State-specific customer-service contacts for Medicaid and CHIP.
Why Lily included it: Public coverage is administered at the state level.
View Support Resource Carrier Support Carrier Specific
Insurance Company Customer-Service Numbers Plan-specific billing, claims, provider, and ID-card questions often require direct carrier support.
Why Lily included it: The member-services number is usually printed on the insurance card.
View Support Resource Consumer Assistance State
State CAP Helplines Consumer Assistance Programs may help with complaints, appeals, and coverage problems.
Why Lily included it: A public support route for difficult insurance issues.
View Support Resource Financial Counseling Local
Hospital Financial Counseling Offices Hospitals may offer billing assistance, payment plans, charity-care information, and financial counseling.
Why Lily included it: A direct starting point for hospital-bill concerns.
View Support Resource Enrollment Support Local
Community Insurance Enrollment Events Local enrollment events may provide application help and education.
Why Lily included it: Useful for people who prefer in-person assistance.
View Support Resource Employer Support Employer
Employer HR and Benefits Hotlines Employer benefits teams can help with workplace-plan enrollment and administration.
Why Lily included it: The correct first contact for many employer-coverage questions.
View Support Resource Life Insurance Education National
NAIC Life Insurance Consumer Guides Consumer education involving life insurance products and shopping questions.
Why Lily included it: A recognized insurance-regulator educational source.
View Support Resource Consumer Rights National
CMS Consumer Rights and Insurance Guides Federal educational information about coverage rights, appeals, and protections.
Why Lily included it: A primary federal consumer-information source.
View Support Resource Consumer Alerts State
State Insurance Commissioner Alerts State regulators publish fraud warnings, insurer notices, and consumer alerts.
Why Lily included it: Useful for current state-specific warnings.
View Support Resource Webinars Online
Health and Life Insurance Basics Webinars Educational sessions covering insurance fundamentals and common questions.
Why Lily included it: Supports visitors who prefer guided learning.
View Support Resource Community Education Local
Public Library Insurance Sessions Libraries may host local insurance, Medicare, financial, and consumer-education programs.
Why Lily included it: Preserves the community-education option listed on the current page.
View Support Resource Workshops Local / National
Nonprofit Insurance-Literacy Workshops Nonprofits may offer education on coverage, benefits, enrollment, and consumer rights.
Why Lily included it: A potential low-cost source of community education.
View Support Resource Peer Support Online
Online Forums and Support Groups Peer communities may help people share experiences and practical questions.
Why Lily included it: Useful for support, while official rules should still be verified.
View Support Resource Social Services Local
Social-Service Agencies With Insurance Support Community agencies may help with applications, referrals, and benefit navigation.
Why Lily included it: A practical local support pathway for complex household needs.
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